Welcome to Seequent cloud health dashboard.
Follow the operational status of our products, key features and services.
Issues and interruptions are listed on this page.
Get email notifications whenever Seequent creates, updates or resolves an incident.
Get text message notifications whenever Seequent creates or resolves an incident.
Get incident updates and maintenance status messages in Slack.
Resolved -
This incident has now been resolved.
Oct 31, 03:34 NZDT
Monitoring -
We have identified the root cause of the intermittent login failures and degraded response times affecting Evo services in the US region. The issue was traced to instability in our Identity Management System (IMS). A fix has been applied, and we are currently monitoring the system to ensure full recovery and stability.
Oct 31, 02:49 NZDT
Identified -
We have identified the root cause of the intermittent login failures and degraded response times affecting Evo services in the US region. The issue originates from our Identity Management System (IMS), which is currently experiencing instability. Our engineering team is actively working on mitigation and a permanent fix.
Oct 31, 02:22 NZDT
Resolved -
We have now seen full recovery across all Evo services.
Oct 30, 12:07 NZDT
Monitoring -
Our upstream provider is rolling out a fix for the issue, we are seeing an improvement on service availability. We will update again when we reach full recovery.
Oct 30, 09:27 NZDT
Update -
An upstream issue with a service provider is causing intermittent connectivity and authentication issues with Evo Services. We are working with the provider and will provide updates when available.
Oct 30, 09:02 NZDT
Update -
All functionality has been restored for all impacted services; we will continue to monitor all components. Thank you for your patience.
Oct 30, 08:54 NZDT
Update -
We are continuing to work on a fix for this issue.
Oct 30, 08:26 NZDT
Identified -
The source of the disruption has been traced to an underlying global issue with an upstream cloud provider. The provider is working on a resolution to restore services. Seequent Evo products are encountering degraded availability due to this issue.
Oct 30, 07:49 NZDT
Investigating -
We are currently investigating an upstream issue preventing users from being able to log into some Seequent products. We are investigating.
Oct 30, 05:22 NZDT
Completed -
The scheduled maintenance has been completed.
Oct 25, 08:00 NZDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 00:00 NZDT
Update -
We will be undergoing scheduled maintenance during this time.
Oct 14, 15:41 NZDT
Scheduled -
Scheduled - BlockSync will undergo essential upgrades over the weekend of 25-26 October, based on the local time zone of your regional BlockSync instance. Maintenance will be performed region by region to minimize impact, with expected downtime per region typically under one hour. The platform may be intermittently unavailable during this time.
Thank you for your understanding as we work to improve performance and reliability.
Oct 14, 12:07 NZDT
Resolved -
This incident has been resolved.
Oct 21, 20:01 NZDT
Update -
The AWS North Virginia region issue has been resolved. Services including MX Deposit and the Evo Web Interface are now operating normally. We’ll continue to monitor for stability.
Oct 21, 16:48 NZDT
Update -
AWS North Virginia region issues are still on-going. We are also experiencing service degradation affecting Evo Web Interface. We are monitoring AWS progress and will update here once they have resolved their issue.
Oct 21, 05:13 NZDT
Monitoring -
Due to the on-going AWS North Virginia region issues, we are experiencing service degradation affecting MX Deposit. We are monitoring AWS progress and will update here once they have resolved their issue.
Oct 21, 03:16 NZDT
Resolved -
We experienced a service degradation affecting MX Deposit and Evo Web due to issues within the AWS North Virginia region. The underlying problems have been resolved, and all impacted services are now fully operational. We continue to monitor system performance to ensure stability.
Oct 20, 23:24 NZDT